Senior Technical Support Analyst - Nr ref. (107/139)

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Senior Technical Support Analyst - Nr ref. (107/139)

Post autor: Infolet » 26 kwie 2019, 16:02

Obrazek
Senior Technical Support Analyst - Nr ref. (107/139)
Kraków

Job description
We are looking for a Senior Technical Support Analyst who under intermittent supervision will:
* Build and utilize automation tools with respect to the release management process.
* Define, design and implement new and update solutions in AWS for development, certification and/or production. Propose and implement system enhancements that will improve the performance and reliability of systems.
* Actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support.
* While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems.
* Design and implement improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments.
* Exercise judgement within defined procedures and practices to determine appropriate action.

Requirements
* Windows/Linux OS knowledge at administration level.
* Strong Windows skills, Windows Services, MS Clustering experience at admin level.
* WebServer admin knowledge (IIS, Tomcat).
* Advanced Cloud & Containers knowledge.
* Programming/Scripting languages (Powershell, Python, Bash).
* Understanding of SDLC Automation (Jenkins, IaaC).
* Configuration Management (Puppet, Ansible).
* Knowledge of Database (Oracle, MSSQL, MySQL, RDS, Redis, MongoDB).
* Monitoring and Alerting (Zabbix, AppDynamics, Cloudwatch, ELK, Graphana).
* Experience with networks and knowledge of internet/web acceleration technology such as F5 Networks Global Traffic Manager (GTM).
* Experience with Agile Methodology.
* ITSM knowledge.
* Advanced Oral and Written communication in English.

Additional requirements
* AWS Architect Associate Certification.
* ITIL Certifications.

Offer
* The budget for this position is up to 19 400 PLN B2B or up to 14 700 PLN standard work agreement.
* Possibility to develop skills and gain new qualifications with the latest technologies.
* Possibility to attend internal and external training.
* Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month).
* Benefits: Extended medical care (over 80 medical facilities in Kraków) for you and your family; Multisport Benefit card.
* Home office option (up to 8 days, after the adaptation period).
* High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles.
Infolet - od 2005 roku świadczymy usługi outsourcingu IT w branżach bankowość i finanse, telekomunikacja, turystyka, nowe media.
Dołącz do nas: praca@infolet.pl