Service Desk Manager with German or French

[graftontech]

Service Desk Manager with German or French

DESCRIPTION
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.

The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for candidates interested in the position of Service Desk Manager.
Place of work: CENTRAL POLAND (relocation is REQUIRED – possibility of receiving a relocation package)
Description:
- Being responsible for the team of 30+ multilingual IT Advisors supporting mainly Microsoft products, Managed Client Devices, Messaging and Collaboration services etc.
- Managing the operational activities
- Ensuring the high quality delivery of services and that new or changed services and products are fully supported by the team
- Ensuring financial and operational KPIs are met for requests and incidents and SLA achievements are on target
- Developing future growth plans and strategy of Service Desk in Poland
- Reassuring that global strategy and programs are implemented
- Developing and maintaining ongoing training plans for team members
- Coaching and people management
REQUIREMENTS
- At least 3 years of experience of working at team leading / management position (leading teams of 30+ members)
- Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management)
- Very good knowledge of English (at least at B2/C1 level)
- Knowledge of German or French is a must because of cooperation with multilingual team members
- Ability to establish excellent relationships with internal and external customers
- Proactive attitude at all levels of operational and strategic tasks
- Coaching skills and experience
- High communication skills
- Ability to travel abroad
- Knowledge of ITIL methodology supported by certificate
BENEFITS
- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Possibility of international transfer to one of the foreign branch
- Taking part in multiple employees events
- Access to new technology and gadgets
- Full time job, stability of employment
*** If you know FRENCH or GERMAN language and you would like to work for IT market leader and develop your IT skills holding position of IT SUPPORT ADVISOR - we would be glad to give you this possibility!***

Please send your applications to: intern@grafton.pl