Consulting & Recruitment agency „Jobs Plus” provides professional solutions in the recruitment area, recruitment process and leasing services. For our client – international rapidly expanding IT company, we are currently looking for a highly motivated candidate for the following position:
HELPDESK CONSULTANT / FIRST LINE SUPPORT
Responsibilities:
• Contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system)
• Proceed the initial assessment, diagnosis and remote IT systems support and user help
• Provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools
• Escalate potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system
Position Requirements:
• Good communication skills in: Danish / Finnish / Swedish / Norwegian / French / Spanish / Czech / Italian / French / Hungarian / Portuguese / German (speaking and writing)
• Communicative knowledge of English
• Correct diction and ability to conduct telephone conversations
• Willingness to work in the shifts system
• Pro Customer attitude
• Engagement and inquisitiveness
• Technical/ IT education, experience in HelpDesk/CallDesk and technical interests or hobby will be an asset
We offer:
• Contract of employment
• Work in harmonious team
• Multicultural work environment
• Development opportunities
• Participation in development of new structures of the company
To express interest in this position, submit your resume and cover letter in English to: rekrutacja@jobsplus.pl Your E-mail should be titled: HELPDESK/0713
Please attach the following statement to documents: I agree to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Law dated. 29.08.97 year the Data Protection Acts. Paragraph No. 133, item 883).
Posiadamy Certyfikat Ministerstwa Gospodarki i Pracy nr 1350/1a 1350/1b 1350/2 1350/3