Our Client is a technology based company supporting businesses across the globe managing compliance and securing their network infrastructures and other systems with offices across the Americas, Europe, Asia and Australia. Due to business growth across Europe they are currently looking for a person for the role of:
Support Analyst
Work place: Warsaw, Poland
Ref.: AN/TE/SA/01/2013
Responsibilities
• Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
• Respond to needs and questions of customers concerning their network security requirements
• Take responsibility for customer satisfaction
• Respond in a timely manner to clients and other employees
• Document actions in tickets to effectively communicate information internally and to customers
• Resolve problems independently and follow escalation procedures
Desired experience:
• Excellent customer service skills
• Excellent analytical thinking and problem solving skills
• Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues
• Strong verbal (phone) and written (email) communication skills
• Deadline and detail oriented
• Highly motivated and team oriented
• Knowledge of networking protocols, including TCP/IP, basic firewall, routers and access control devices
Required:
• Fluency in English
• Experience within information technology, security, or networking experience
Nice to have:
• Bachelors Degree or equivalent in Information Technology
• Certified in Security related Industry, Vendor or Professional Certification
We offer:
• Key role in a global business
• Very attractive salary
If you are interested in this job position please send your CV to: pkrzykala@hrorecruitment.pl
Only select CVs will be contacted. Candidates who participate in our recruitment process will be automatically entered into our internal database. Submitted documents will not be returned.
Please add the following clause to the end of your submitted CV: “I hereby consent for Invidia HR Sp. z o.o. with their head office in Warsaw at Leszno 12, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”